Shipping Policies  

• Discount codes cannot be combined with any other offers.
  

• Once an order is placed we cannot make any changes or cancellations prior to shipping. Our customer service response time with emails is within 48 hours.
  

• We ship from Santa Barbara, CA.
  

• We ship via USPS and UPS.
  

• Please email for expedited shipping options.
  

• Hawaii, Alaska, Puerto Rico, and oversized orders will incur an additional charge. Unfortunately, we do not know these charges until we have the order and destination. Please note: we don't have any control over customs delays and processing times.
  

• We do not ship internationally.
  

• Shipping rates are calculated based on product weights and dimensions. Large items, even if they are lightweight, incur higher shipping costs due to the volume of the shipping box.

Returns & Refunds

Handmade products do have variations in size and style. This is a natural occurrence and the nature of handmade ceramics. Because of this, all sales are final. If you are looking for specific dimensions on a product, please contact us before purchasing so we can assist in finding the right fit.

Issue With An Order

Any issues with an order need to be reported within 15 days of the delivery date. We cannot help with issues outside of this window.

Product Representation

We do our best to accurately describe and photograph our products on our website. Please note, lighting as well as phone and computer screens vary. We will never achieve 100% accurate representation on a screen.  

Discount Codes

Discount codes, sales, and promotions cannot be combined or applied to any previous or post purchases.